This is a sample page.
Effective Date: [Insert Date]
Last Updated: [Insert Date]
Thank you for shopping at [Your Company Name] (“we,” “our,” “us”).
We want you to be completely satisfied with your purchase. This Refund and Return Policy explains how we handle returns, exchanges, and refunds for products purchased through our website [yourwebsite.com] (“Site”).
1. Eligibility for Returns
To be eligible for a return:
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The item must be unused, unworn, and in the same condition that you received it.
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It must also be in the original packaging (including tags, labels, and accessories).
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Returns must be initiated within [X days] (usually 7–30 days) from the date of delivery.
Certain types of goods are not eligible for return:
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Perishable goods (food, flowers, etc.)
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Intimate or sanitary items (underwear, swimwear, cosmetics)
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Gift cards or downloadable software
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Personalized or customized products
2. Return Process
To start a return, please contact our support team at [support@yourwebsite.com] with:
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Your order number
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The reason for return
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Photo(s) of the product, if applicable
Once your return is approved, we will send you a return shipping label or instructions on how and where to send your package.
Note: Items sent back to us without prior authorization will not be accepted.
3. Shipping Costs
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Customer-initiated returns: You are responsible for paying return shipping costs (unless the item is defective or incorrect).
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Defective or wrong item: We will cover return shipping and send a replacement or issue a full refund.
Shipping costs are non-refundable unless the return is due to our error.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within [X business days] (typically 5–10 days).
Late or missing refunds:
If you haven’t received a refund yet:
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Check your bank account again.
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Contact your credit card company or bank (it may take some time before your refund is officially posted).
If you’ve done all of this and still haven’t received your refund, please contact us at [support@yourwebsite.com].
5. Exchanges
We only replace items if they are defective, damaged, or the wrong size/color was received.
If you need to exchange an item, email us at [support@yourwebsite.com] and we’ll help you with the process.
6. Cancellations
Orders can be canceled within [X hours] of placing them if they have not yet been shipped.
Once your order has been processed or shipped, cancellation is no longer possible.
To cancel your order, please contact us immediately at [support@yourwebsite.com].
7. Contact Us
If you have any questions about our Refund and Return Policy, please contact us at:
[Your Company Name]
Email: [support@yourwebsite.com]
Address: [Your Business Address]